Cash deposits

This is part of our commitment to keeping our customers, communities and New Zealand safe from financial crime, and is in line with the direction the NZ banking industry is taking.

If you’re not an owner of the other person’s account or an authorised individual, from 1 June 2024 you’ll need to make a payment using TSB online banking, the TSB app, phone banking or at a TSB branch². You can do that directly from your account or by depositing cash into your account first at a TSB branch and then making the payment. 

No, you cannot deposit cash into someone else’s TSB account via a TSB ATM or a non-TSB Smart ATM.

We are working on introducing Smart ATMs at some of our branches, which will have the ability to accept cash deposits. However, only owners of the account with a card linked to the account will be able to make cash deposits. We’ll be adding more information about Smart ATMs to our website in the next few months.

The best way to receive payments is to provide your bank account number to the person paying you, so they can pay directly into your bank account from their account. They can do this using online banking, their bank’s mobile app, phone banking or at one of their bank’s branches¹.

From 1 June 2024, only authorised individuals with access to your business account will be able to deposit cash into your account. This includes company, charity and trust accounts.

To add new authorised individuals to your account so they can make cash deposits, please call us on 0800 872 226 (8am to 6pm weekdays or 9am to 5pm weekends) or pop into a branch to make an appointment with one of the team. We’ll be able to help add authorised individuals to your account and set the level of access required for each additional user.

The fastest, easiest, and most secure way to manage your money is through online banking. You can transfer money between your accounts, pay someone, pay bills, setup regular payments, check your balance and manage your accounts 24/7. It’s also free and there’s no paperwork to sign – just call us on 0800 872 226 or pop into your closest branch and we’ll help get you set up and confident using this tool.  

Here are some other ways you can complete your banking:

• With the TSB app.
• Using debit or credit cards to electronically make payments in person or online.
• Calling us on 0800 872 226 from 8am-6pm weekdays and 9am-5pm weekends.
• Visiting your local branch to bank in person.

Our Customer Engagement Centre team can support you with all your banking needs. Call us on 0800 872 226 (8am-6pm weekdays and 9am-5pm weekends).

Phone banking gives you instant access to your account from any New Zealand phone, wherever you may be. You can check account balances, transfer funds, pay bills, and review past transactions. It's easy to sign up – simply call us on 0800 872 226.

We’re here to support you in finding an alternative way to make and receive payments. 

If you’d like to learn how to use the internet, community-based Stepping UP workshops help build digital skills and confidence in using computers and online technologies, including digital banking. These are run at community libraries and centres nationwide and are a great way to become more familiar with the basics of digital banking and staying safe online. If you’re interested in registering for one of the free Stepping UP workshops, contact your local library or ask a friend or relative to help you register on their website at https://steppingup.nz.